Plumbing help across the US

Start with the problem

For water escaping from a pipe, see leaks and pipes. For several drains backing up, see drains and sewers. If water is collecting around a sump pit or basement drain, use the basement plumbing guide.

Tell the handler which fixtures are affected, when the problem began and whether water is still rising. If a utility has already inspected, pass on its findings.

Before agreeing to a visit

1. Give the exact city, state and property ZIP code.
2. Describe active water, affected fixtures and any access hazards.
3. Ask who will attend, when they can come and what the assessment costs.

When the situation is urgent

Describe active flooding, sewage entering the property, loss of water or a leak that cannot be isolated at the start of the call. For suspected gas, an electrical hazard or immediate danger, move to safety and contact the appropriate emergency service or utility. See emergency plumbing guidance.